Privacy Policy

Body Nutrition Centre respects the privacy needs and concerns of our customers. That is how we handle any personal information, such as your name, address, email address or phone number ("Personal Information") that you provide to us is important to us. To earn your trust, we respect your privacy in handling Personal Information relating to you and your transactions with us, whether at one of our Body Nutrition Centre stores, our Call Centre or through bodynutritioncentre.com ("Website"). This Privacy Statement describes the Personal Information we gather about you, what we do with it, the safeguards we have in place to protect it, and how you can control our use of it. By using the Website, the user agrees, without limitation or qualification, to be bound by this Privacy Statement.

When you provide Personal Information at our Stores, our Call Centres, and our Website, you are consenting to the manner in which Body Nutrition Centre will collect, use, disclose and otherwise manage your Personal Information, as set out below.

Who May Use the Website The Website is not intended or designed to attract users under the age of 18. We do not collect Personal Information from any person we know to be under the age of 18. If you are under 18, we ask that you not send us any Personal Information.

The Website is intended for users from Australia and those not governed by privacy policies of other countries.Information sent to us will be housed on servers located in Western Australia, in Australia. Do not send us information unless you consent to the application of Australian law and to the use and disclosure of your information consistent with this Privacy Statement.

Collection and Use of Personal Information We may collect Personal Information that you provide us when you:

Purchase, order, return, exchange or request certain information about our products and services;
Contact a Call Centre or customer service desk;
Visit or register with our Website
Enter into a competition or draw or respond to one of our surveys; or
Provide us with comments or suggestions

We may also collect Personal Information about you from our Service Providers who provide us with e-commerce related services related to the Website.

Shopping at Body Nutrition Centre When you purchase products and services at one of our Stores, you can do so anonymously when you pay with cash. If you use a credit or debit card for any of your purchases, we will collect your credit or debit card information and may keep a history of your purchases. We use this information to process your orders and to better assist you when you visit or call us. We may also ask for your postal code as well, to help us improve our product and service offerings to your area.

When you return previously purchased merchandise or request a refund or exchange, you may be asked to give your name, address, phone number and show information that identifies you, such as your driver's license. We collect this information to help prevent fraud.

Customer Service Centre and Body Nutrition Centre stores When you call our Customer Service Centre or one of the Body Nutrition Centre about a product, delivery, billing question or for customer service, you may be asked for Personal Information that identifies you along with additional information we need to help us promptly answer your question, such as your name and address and a phone number where we might contact you. We may retain this information to assist you in the future.

Site Registration Registration is an optional service provided by our Website. You do not have to register to browse on our Website, but you do have to register to purchase products on our Website. When you register, you are asked for information such as your name, address, phone number, e-mail address and a password. Your registration information may be used to help make your online shopping quicker and easier, by pre-filling certain parts of your shopping information. When you register you will have the opportunity to sign up for future marketing information from Body Nutrition Centre.

Contests, Questions or Surveys When you ask a question, participate in a survey or enter a competition or draw at a Store, a Body Nutrition Centre sponsored event or through our Website, we may collect your name, address, phone number and e-mail address. We use this information to administer your participation in a competition or draw. At the time you are entering a competition or draw, we may ask your permission to send you future marketing information from Body Nutrition Centre.

Other Uses of Personal Information Body Nutrition Centre also uses Personal Information, including information provided to us from our Service Providers, to continually assess and improve the products and services we offer. To serve you better, we may combine the Personal Information that you give us with publicly available information and information we receive from or cross-reference with our marketing partners and others. We use that combined information to enhance and personalise your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.

Promotional Information and Marketing Materials We would like to inform you of products and services, sales and special offers that might benefit you. When you register online or participate in a survey, you will have the opportunity to sign up for e-mails about our products, services, sales and special offers.

We may also send you mail, email or call you with information about our product and service offerings if you have provided us with your name and address, email address or phone numbers at our Stores, Call Centres or Website. If you would like to stop receiving such promotional information from Body Nutrition Centre, please see the "Privacy Preferences/Opt-Out" section of this Privacy Statement.

Access to Personal Information by Companies that Work with or on Behalf of Body Nutrition Centre Some of our operations, such as our electronic commerce, may be managed by Service Providers who are unaffiliated companies. These companies may share Personal Information with their affiliates and with service providers whom they engage to perform services related to our Website or the operation of our business. Examples of these services include payment processing and authorisation, fraud protection and credit risk reduction, product customisation, order fulfilment and shipping, marketing and promotional material distribution, Website evaluation, data analysis and, where applicable, data cleansing. These companies may have access to your Personal Information on a confidential basis only to the extent necessary to perform their functions. In no event will we authorise these companies to use your Personal Information for any reason other than to provide you with those specific services.

If your purchases are being shipped to you, your shipping information will be shared with our delivery service providers (Express Post, Star Track), or other delivery companies we or you select). Our delivery service providers are asked not to use your Personal Information for any purpose other than making the delivery.

Sale of Business In the event that Body Nutrition Centre or some of our assets are sold or transferred or used as security, your Personal Information may be transferred to third parties as part of that transaction.

Disclosures of Personal Information in Legal Proceedings If Body Nutrition Centre or any of our Service Providers is requested by law enforcement officials or judicial authorities to provide Personal Information on individual users, Body Nutrition Centre or the applicable Service Provider may, without your consent, provide such information. In matters involving claims of personal or public safety, Body Nutrition Centre or the applicable Service Provider may provide your Personal Information to appropriate authorities without your consent or court process. Body Nutrition Centre or our Service Providers also will provide your Personal Information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or in litigation involving Body Nutrition Centre, the applicable Service Provider, or otherwise as required by law. We may also disclose Personal Information to assist in debt collection where you owe a debt to us.

Access to Personal Information You may request access to the Personal Information that we have about you. If you are a registered user with our Website, you can access your profile information at any time by clicking on the "My Account" link at the top of any page on the Website on which you registered.

For further instructions on accessing the Personal Information that Body Nutrition Centre may have about you, please see the "Contacting Us" section of this Privacy Statement.

Privacy Preferences / Opt-Out We now offer an on-line preference page located within the My Account section on www.bodynutritioncentre.com.au where you can register and change your preferences to receive or not receive marketing materials. You may update these preferences at any time, but you must first register by creating an account before you can update any of your preferences. Please allow sufficient time for your preferences to be processed.

You may remove yourself from our mailing list by clicking on an "unsubscribe" hyperlink contained in promotional emails we send you or by contacting us at: Body Nutrition Centre, 166 Murray Street Mall, Perth, Western Australia, 6000 Attn: Retail Operations Manager or email us at info@bodynutritioncentre.com.au.

Information Sharing Disclosure Requests If you are a California resident, you have the right to request one Notice of Information-Sharing Disclosure per year which will identify the third parties with whom GNC or any of our affiliates has shared the Personal Information we have collected from you. You may request the Notice of Information-Sharing Disclosure by writing to us at. GNC, Marketing Department - 14th Floor, 300 Sixth Avenue, Pittsburgh, PA 15222, Attn: Privacy Manager or by e-mailing us at customerservice@gnc.com We will respond to your request for a Notice of Information-Sharing Disclosure within 30 days.

Additional Information about Our Website

Visiting Our Website In general, you can visit our Website without telling us who you are or providing us with any information. However, we collect the IP (Internet protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system and average time spent on our Website. We use this information to monitor and improve our Website.

Cookies and Tracer Tags Our Website use a technology called "cookies". A cookie is a tiny element of data that our Website can send to your browser, which may then be stored on your hard drive so we can recognise you when you return. All pages on our Website where you are prompted to log in or that are customisable require that you accept cookies. If you have registered with our Website, these cookies (1) may let us know who you are, (2) are necessary to access your account information (stored on our computers) in order to deliver products and personalised services, and (3) will provide us and our Service Providers with information that we will use to personalize our Sites in accordance with your preferences. Cookies are also required to optimise your shopping experience in that they allow you to add multiple items to your shopping basket before checking out. You may set your Web browser to notify you when you receive a cookie. However, should you decide not to accept cookies from our Website, you will limit the functionality we can provide when you visit our Websites. Tracer Tags: Our Sites may also use a technology called "tracer tags". These may also be referred to as "Clear GIFs" or "Web Beacons". This technology allows us to understand which pages you visit on our Websites. These tracer tags are used to help us optimise and tailor our Website for you and other future website visitors.

Security of Personal Information We maintain administrative, technical and physical safeguards to protect against unauthorised access, use, modification and disclosure of Personal Information in our custody and control. We also are committed to employing reasonable technology in order to protect the security of our Websites. However, even with the best technology, no website is 100% secure. We will take reasonable measures which we believe are appropriate to protect your Personal Information from loss, misuse, alteration or destruction, and, where possible, will ask that any third parties to whom we may transfer such information to take comparable steps to protect that security.

Secure Shopping When you place orders on our Website, all of your order information, including your card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our Website from capturing and viewing your Personal Information. Since any order information you provide to us on our Website will be transmitted using a secure connection, if your Web browser cannot support this level of security, you will not be able to order products through our Website. The most recent versions of Netscape Navigator™ and Microsoft Internet Explorer® can support a secure connection and can be downloaded for free from the Netscape and Microsoft website respectively.

Passwords To provide you with an increased level of security, online access to your Personal Information is protected with a password you select. We strongly recommend that you do not disclose your password to anyone. Body Nutrition Centre will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or e-mail messages).

Our Privacy Statement and Outside Links This Privacy Statement only applies to the various Website. Our Website may include links to the websites of our business partners, vendors and advertisers. These other sites are outside of our control. Please be aware that these websites may collect information about you, and operate according to their own privacy practices which may differ from those contained in our Privacy Statement. Remember to consult that website's own privacy policy, as once you are outside any of the Website, any information you submit is no longer in our control.

Privacy Statement Modifications From time to time we may modify or amend this Privacy Statement in order to comply with new laws or regulations or to reflect future changes in our business practices. Any changes in our policies will be communicated in this page so please check back on occasion. We also may post a notice on our Website, or send an email describing the changes.

Contacting Us If you have any questions about our handling of Personal Information, please contact us at Body Nutrition Centre, 166 Murray Street Mall, Perth, Western Australia, 6000 Attn: Retail Operations Manager or email us at info@bodynutritioncentre.com.au.

Last Updated: October 26, 2009